Welcome to the Caronte & Tourist support systemTo better assist and support customers we use a dedicated software to manage their requests. Each request gets a unique ticket number that can be used online and on the phone to verify the answers and the progress of your case. As a reference, you will be able to access the chronological thread of your interactions. A valid email address is required to submit your request.
Let us also remind you that, by ruling of the Transport Regulation Authority, complaints may be issued to the mentioned authority only after a formal complaint has been sent to the carrier and only sixty days following such notification. Complaints must be sent by computerised systems (SiTe available on the Authority's website), by registered letter to the address Via Nizza n. 230, 10126 - Torino or by email to the following email addresses: www.autorita-trasporti.it